With this partnership, Avaya will be able to expand its geography and accelerate the modernization of its unified communications and contact center services available in the Avaya ReadyNow cloud.
In addition, the company will be able to access smart platforms to take customer service to a whole new level. For example, Avaya will be able to use the Watson APIs to accelerate its decision-making process and improve customer experience by integrating artificial intelligence features into the maintenance and support process, according to a press release.
“Working together, IBM and Avaya are planning to create the most comprehensive of all contact center solutions available in the market. It aims to integrate Avaya’s best-in-class software and infrastructure with IBM’s extensive hybrid cloud, consulting and consulting capabilities. implementation services, “said Avaya Senior Vice President of Solutions and Technology, Chris McGugan.
Working with IBM to implement a hybrid cloud implementation strategy, Avaya accomplishes two tasks. First, the company plans to upgrade its solutions with advanced technologies such as artificial intelligence. Second, Avaya customers can take advantage of IBM’s large geography and high performance datacenters.